Contact Pawfly

Email reaches us fastest. Tell us the product name, the size of your tank or pond in gallons and what you keep in it, and we can point you to a pump with enough air, a sponge filter that fits, or the spare part you are missing.

Phone calls are answered on weekdays, Eastern time. Letters reach us at our street address.

Order status, delivery, returns and refunds are handled by our retail partner at checkout, from the account you ordered with. We cannot see or change orders, so the partner's order page is the quickest route for those questions.